EMV Chip Cards

Enhanced Security for your debit cards

FNB Fox Valley offers debit cards with chip technology. The embedded computer chip provides more security and wider international acceptance.

A microchip embedded in the card adds a new layer of protection against fraud for purchases made at the point of sale. Information programmed into the chip is personalized for your account and each transaction generates a unique code, adding an extra safeguard against unauthorized use and counterfeiting.

These cards are already in wide use around the world and are now becoming the standard in the U.S.

>>View Frequently Asked EMV Chip Card Questions


Follow these steps to use your card at a chip-enabled terminal:

If a merchant isn't using a new chip-enabled terminal yet, your payment will process as it normally does from your initial "swipe". EMV Chip cards will continue to have the magnetic stripe on the back.  If the terminal is chip-enabled, you will be instructed to insert your card into a special slot.

1.  Insert your card, face up and chip end into the chip-enabled terminal.

                          

2.  Leave the card in the terminal during the entire transaction.

   

3.  Follow the instructions on the screen and either sign your name or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.

 

Online or Phone Purchases
Provide your card information as you have done in the past. EMV Chip cards will not change the way payments are made online or by telephone.  

At an ATM
The process is essentially the same as at a merchant. Insert your card, leave it in the ATM, and follow the prompts on the screen. Depending on the type of ATM, you may be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released, and then remove your card. A PIN is needed for ATM transactions.


Frequently Asked Questions

What are EMV Chip Cards?

An EMV chip card - also called a smart card or an EMV card - is a debit or credit card that contains a microprocessor that enhances the security of cards during point-of-sale transactions.

These cards, already in use in much of the world, use a security standard originally developed by Europay, MasterCard and Visa (EMV) as a way to fight card fraud resulting from theft, skimming and counterfeiting. The EMV technology has been adopted by the other major card brands and issuers.

Is a chip card more secure than a standard card?

Yes. EMV Chip cards add an additional layer of security to the safeguards that already protect cards. Each time a cardholder uses their chip card it generates a code that is unique to that transaction. This makes it harder to counterfeit a card or to use it fraudulently for in-store purchases.

What information is on the chip?

The chip contains information about a cardholder’s account and the card expiration date. It also generates a unique code for every transaction when used with a chip-enabled terminal at the point of sale.

Can a chip card be used anywhere?

Yes. EMV Chip cards can be used virtually anywhere this brand of card is accepted in the U.S. and around the world. If a merchant has a chip-enabled card terminal, cardholders will insert their card during the transaction. In the U.S., cardholders will still be able to ‘swipe’ their card to make a payment if a merchant has a regular terminal. They will need a PIN to be able to make a transaction at an ATM.

How do cardholders use a chip card?

Start the payment process by swiping your card. If the merchant’s terminal is chip-enabled, you will be prompted to insert your card.

  1. Insert the card, face up and chip end into the chip-enabled terminal.
  2. Leave the card in the terminal during the entire transaction.
  3. Follow the instructions on the screen and either sign their name or enter their PIN as needed. They need to be sure to remove their card and take their receipt when the transaction is complete.

If the terminal is not chip-enabled, the transaction will process as it normally does from the initial swipe.

What if a merchant doesn't have a chip-enabled terminal?

For merchants without chip-enabled terminals, cardholders will ‘swipe’ their card through the terminal, just as is done today.

Can I still use my current debit card?

You can use your current card until you receive an EMV chip card. At that time, you should activate the new chip card and start using it. You should promptly destroy your old card by cutting it up or shredding it.

Do I need to sign the back of my card?

Yes. You still need to sign the back of your card.

Can an EMV chip card be used to make purchases online or by phone?

Yes. There is no change to that process. Chip cards can be used to make these purchases the same way as is done today.

Can chip cards be used at an ATM?

Yes. For ATM transactions, cardholders will insert their card into the terminal and follow the instructions on the screen. Depending on the type of ATM, they might be prompted to re-insert their card. They will leave the card in the ATM until the transaction is complete and the card is released. Then they will remove their card and any money they might have withdrawn.

What is the difference between chip and signature and chip and PIN?

Cardholders might be asked to provide their signature or enter their PIN to complete a transaction when they use their card. They will need to use their PIN at ATMs and it might be required at some unattended card terminals such as fuel pumps and payment kiosks.

What happens if my chip card is lost or stolen?

  • Report a lost or stolen card promptly by calling the toll-free number listed on the back of your card. If you can’t access that number, you can call 844-564-6900.
  • Replaced cards will be issued with new account numbers.
  • Once a new card is issued, any automatic payments will need to be updated with the new card number.

Is there a replacement charge?

Yes, the cost of a replacement EMV chip debit card is $5.00.

How am I protected from fraud?

All cards that we issue come with 'zero liability protection,’ so cardholders are not held liable for unauthorized transactions if a card is stolen, lost or fraudulently used at a merchant or online. It is important that you promptly report a lost or stolen card or any suspicious transactions. Check the applicable agreement for your account on liability and reporting requirements for unauthorized transactions.

Will EMV chip cards prevent data breaches?

While EMV chip cards won’t prevent the types of large-scale data breaches that have hit some merchants, they do make it extremely difficult to produce counterfeit cards from that stolen data.

Can cardholders be tracked with their EMV chip cards?

No. Chip cards contain no tracking information.

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